![]() ![]() This would be the same as selecting “keep my files” in the Settings app. If you select Retain enrollment state and user account, for a Wipe, it removes the MDM settings (configuration profiles, apps, etc.) and resets the OS, but (as the name suggests) retains the MDM enrollment and user profile. This is what you should use for a lost or stolen device, since data can’t be restored. A Wipe restores a device back to its factory settings (back to OOBE). Let’s start with clarifying the most common options. So what gives? What’s the difference between all these options, and why do we now have another one with Autopilot Reset? Even clicking Wipe now includes an additional checkbox, to retain enrollment state. ![]() You may have noticed that there are a TON of reset options in the Intune portal when looking at a device. ![]()
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